Return Policy

Exchanges

In-Store Credit Only - No Refunds Spath Jewelers will honor exchanges 2 weeks from delivered date on online orders. Items must be in original, unworn, condition excludes: customized jobs or loose diamonds.

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange. See an associate for more details. 

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 2 weeks following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible at 863-533-9569.

Warranty Policy

Spath Jewelers Repairs are covered up to a 1 year warranty on work specifically done by our In-House Jewelers. Exclusions apply. See an associate for more details. 

It is normal for the finishing on a plated item to wear off over time. This is not covered under warranty. Discounted items are sold in a "as is" condition and not covered under warranty.

If you have questions , please don't hesitate to contact us at:

Spath Jewelers
1360 N Broadway Ave.
Bartow, FL 33830
Call or Text: 863-533-9569

 Spath Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.